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Home And Office Movers complaints

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1332 Londontown Blvd Unit 108
Skyesville, MD 21784 | Get Directions

http://homeandoffices.com

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home And Office Movers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home And Office Movers

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11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

This company has lied about redelivery of my furniture when they never re-delived they just brought it one time on the 13 of October and I have a witness to it, the property management here at 258 Valentine Dr Martinsburg WVa 25405. So they charged me a redelivery fee of 2400.00 to bring my belongings to me for the first time. On top of over 8000.00 in other charges. Resolution Sought I would like to sew them for the 2400.00 dollars for a redelivery charge.

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