Complaints for Home Assistance Center in Irvine, CA

2967 Michelson Drive, Suite G-153
Irvine, CA 92612-0657 | Get Directions

(800) 355-0415

http://www.homeassistancecente...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaints against this company generally allege that consumers had paid for loan modifications and no services were rendered. When consumers attempt to contact them they have been unsuccessful in reaching anyone to follow up with their modification status. As of yet refunds have not been given however in one instance the company offered a partial refund as a show of goodwill.

Complaint Closing Statistics

0 complaints against Home Assistance Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Assistance Center complaints