Complaints for Home Buyers Resale Warranty Corporation in Aurora, CO

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Home Buyers Resale Warranty Corporation

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8/30/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

I found a queen on June 67 nothing has still been done about my air conditioning. I don't know how to email I will be 70 years old in December so please be considerate of that. It's hard for me to type or even do this seems as a result of chemotherapy from a double mastectomy I have severe neuropathy i'm sitting here sweating and trying to breathe I'm all alone they came out once and worked eight hours on my air conditioner which it only worked for 30 hours and then shut off and start clicking over the circuit breakers I can't get air conditioning it's over 100° in my house they should not let me sit here like this they refused to refund me if I need to get a hotel room or buy another air conditioner I cannot afford to do that so I am putting this complaint in against them since June 7 they have done very little or nothing to help me cause I sit here I have no air-conditioning and I have their supreme policy I bought the best one that there was from your company I believe they owe me a lot can't put it in dollar amounts but you tell me how much does your health question when you can't breathe or sometimes lose your balance in full. Resolution Sought Did they come here immediately and I mean immediately and install a air conditioner that is the exact same as mine or one that is better than mine is I have researched air conditioners there's only two that's better and that's a train and I can't even remember in this heat with the other one was so I did a three I would like a ream a train the other one starts with a D and nothing else they owe me that much anymore for my pain and suffering.

Company Response

8/18/2023

Home Buyers Resale Warranty Corporation ("2-10 HBW") is in receipt of the inquiry submitted under complaint by Ms. Fogerty. We have located Ms. Fogerty's Limited Home service Agreement ("Agreement") and applicable claim. Thank you for the opportunity to review and respond. We do understand how frustrating it can be without air conditioning and certainly empathize with Mrs. Murray. However, Ms. Fogerty has a $3,000 maximum set forth in her Service Agreement for air conditioning. This is specified in the Agreement Air Conditioning and Heat Pump trade section under: "Dollar Limits - Cost to diagnose, repair and/or replace: Air conditioning and heat pump in aggregate - $3,000. Refrigerant lines - $500. Refrigerants - $150." She had a prior claim which used $1,185 of the maximum. Recently a contractor diagnosed and recommended system replacement, however, there was only $1,815 remaining on the maximum. This was not enough to replace her system. On August 3, 2023, we offered Ms. Fogerty the remaining max of $1,815. She has not yet accepted. We regret we will not be replacing the air conditioner. Ms. Fogerty has been offered the remaining max. We apologize for any frustration or inconvenience that Ms. Fogerty may have experienced during the claims handling process. We value Ms. Fogerty's business, and we look forward to serving her future warranty needs. Sincerely, Office of the President Home Buyers Resale Warranty Corporation

8/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/24/2023

I have been a customer with 2-10 Home Warranty since 2019. I paid for the agreement to have both AC units covered in 2019. Today I called the claims department to check on my claims, due to both units not working since July 8, 2023. I was told that only one unit is covered and 2021 was when only one unit would covers. They said an email was sent, but could not say when the email was sent. When I called to speak with an agent to renew my service, I was told both ac units will be covered. Since 2021 I have made claims each year due to both units not working. Each time a contractor was contacted to fix both of units every Summer since 2019. Now they are saying they will only pay for one unit when we were told by one of their agents that both ac units were covered. All conversations were recorded and all claims are documented. They are not willing to admit to their mistakes. We were told some will listen to all recorded conversations and call us back in one hour. No one has called. All we are getting from them is, I apologize. We asked, why would you send contractors every year Summer to repair the unit if it has not been covered since 2021. No one could answer the question. My family have been living in a home without AC and 90 degrees and above weather. Resolution Sought I would like for them to take accountability for a mistake that was made by them. We would like for them to have both units repaired.

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