Find a reputable business?

Complaints and Resolutions

Home Chef complaints

Read Complaints File Complaint View Full Report

433 West Van Buren Street
Chicago, IL 60607 | Get Directions

(872) 225-2433

https://www.homechef.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$395.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Chef closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Chef

Sort by

2/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $395.29 Amount Settled: $0.00

Customer Complaint

1/28/2025

On December 12, 2024, I signed up for a meal delivery service through a Home Chef (Kroger) promotion that advertised 16 meals for $60. However, when I received my first box of meals on December 29, 2024, I was billed $72.99 for just 4 meals. Despite continuing to receive weekly shipments, I was billed varying amounts ranging from $74 to $125. After several unresolved calls, I was hung up on during a recent call. When I called back, I spoke with Valery Avila from Home Chef Customer Support, who explained that the promotion is based on a sliding scale percentage off. I informed her that the promotion I signed up for explicitly stated 16 meals for $60, and I had a screenshot of the promo. There were no notices during my signup on December 12th indicating that the promotional price would be a percentage off. This promotion is deceptive and misleading. I am seeking a refund for the difference between the advertised price for 16 meals and what I was actually billed. Resolution Sought I am seeking a refund for the difference between the advertised price for 16 meals and what I was actually billed. Additionally, I would like Home Chef to change the way they promote these meals to avoid misleading and deceiving consumers. Customers should be aware that they will not receive 16 meals for $60 and that they will be billed a percentage off the actual price.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile