Complaints for Home Credit Law Center in Los Angeles, CA

9854 National Blvd., 242
Los Angeles, CA 90034 | Get Directions

(877) 877-4222

http://www.homecreditlaw.com

Monday - Friday 8:00 AM - 5:00 PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious. Most complainants allege unfulfilled contracts in connection with loan modification agreements. Others allege a pattern of allegations relating misrepresentation of offered services. ~~The company responds to most complaints by issuing refunds or by disputing that loan modification agreements were not fulfilled. In general the company denies or fails to address allegations relating to misrepresentation.

Complaint Closing Statistics

0 complaints against Home Credit Law Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Credit Law Center complaints