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Home Decor and More complaints

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4910 Northfield Road
North Randall, OH 44128 | Get Directions

(216) 865-5015

http://homedecorandmoreohio.co...

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Total Amount in Dispute:
$2,050.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Home Decor and More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Home Decor and More

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1/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,050.00 Amount Settled: $0.00

Customer Complaint

10/22/2021

I purchased a Dining Room set from this company which consists of a black glass table and six chairs company charged me 1599 for the set and 350 for the warranty and 300 for delivery and set up the table has a chip in it and a chair was missing I called the store the guy hussein said they chair would be delivered on that day no chair still two days later Resolution Sought Take the set back and refund acima leasing their money

Company Response

1/18/2022

Company states they reached out to the consumer to follow up on this matter. Consumer informed them the matter was resolved and everything was fine.

Customer Rebuttal

1/19/2022

I received the chair a week later i am satisfied but will never use this company again due to scratches and chips on the new table

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