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Home Depot complaints

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4710 South Expressway 83
Harlingen, TX 78552-8600 | Get Directions

(956) 440-7779

http://www.homedepot.com/l/har...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Depot

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12/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/15/2022

I just experienced the worse customer service in history of Home Depot. Cashier had an attitude also asking me questions as I was an employee. Requested to speak with Management & waited over 30 minutes (35 minutes to exact) & spoke with Juan which he explained his delayed was due to he was the one working, which un-excuse for me waiting over 30 minutes plus giving an unprofessional approach by the cashier. I was attempting to purchased a used Pease of wood for my Church as I desperately needed for a community project & the wood was located at 70 off section & HE refused to sell me the used & cut wood, he attempted to charged me as new which I declined. I wanted to more purchases, but was running late for board church meeting. I wasn't treated fair & unprofessional. I was extremely upset & Juan was able to see my anger. What a disappointment with Home Depot of Harlingen, TX. Resolution Sought Need to speak with top management.

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