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Home Depot #6971 complaints

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58705 Twentynine Palms Highway
Yucca Valley , CA 92284 | Get Directions

(760) 365-9202

https://www.homedepot.com/l/yu...

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Total Amount in Dispute:
$9,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Depot #6971 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Depot #6971

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8/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $9,500.00 Amount Settled: $0.00

Customer Complaint

7/7/2022

March 1,2022 gave Home Depot above amount for kitchen cabinets remodel. First was supposed to be installed May 24th that came and went then June 1 st that came and went then June 15 th that came and went finally got a hold of their salesperson who said they were trying to reach me and gave me the company who was delivering the cabinets when I spoke to them they realized that Home Depot gave them the Wrong phone # and never called me. I finally got that cleared up the delivered the product and dumped it all over my front entranceway and have been waiting to date on days to heat ANYTHING from Home Depot as to when it will be installed no one calls no one answers their phones the salesperson is never there and everyone else when I go there says they don't know anything about that project it's special and only that salesperson can help but she never calls Resolution Sought I want a full refund and I want compensation for the stress this has caused me

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