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Home Improvement Solution complaints

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11011 New Britton Highway East
Whiteville, NC 28472 | Get Directions

(910) 840-7050

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Total Amount in Dispute:
$4,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Home Improvement Solution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Home Improvement Solution

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12/29/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,700.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

Handyman abandoned the project, left work unfinished, left a mess and kept deposits of $5,000 Resolution Sought Refund of $5,000

Company Response

12/19/2022

Company states: We cannot pay our employees to hang picture and other projects that were on listed in her contract. We attempted to lay flooring, but she told us not to do it. We did not abandon her project, the customer simply will not allow us to finish the job as shown on her contract. If the customer can contact us during our business hours, then we can discuss the matter and schedule an appointment to completed the job. There is no refund due.

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