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Home Mulitmedia Products complaints

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8635 Florence Avenue #205
Downey, CA 90240 | Get Directions

(562) 366-1763

http://www.myhmp.org

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Mulitmedia Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Mulitmedia Products

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2/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

Consumer alleges your company is not honoring his cancellation within the 3 day right to cancel according to the contract. Consumer agreed to your TPM program on 01/10/2023 however after review of the cost, customer realized it was too much. Therefore on 01/12/2023 customer mailed a certified letter requesting that the contract be canceled. Customer then called and notified your office that he had mailed the cancellation notice. He was then told the contract cannot be canceled that the cancellation information on the contract is not valid. Customer reiterated that the contract allows to cancel within 3 days without penalty, cancellation date was for 01/13/2023. The following day he received a call telling him that if he cancels he can be charged a penalty fee up to $600. Customer explained that there is no such penalty stipulated on the contract and he canceled before the date mentioned on the contract which was 01/13/2023. Consumer wants your company to cancel the contract, pick up equipment, and refund $300 subscription fee. Resolution Sought Consumer wants your company to cancel the contract, pick up equipment, and refund $300 subscription fee.

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