Find a reputable business?

Complaints and Resolutions

Home Performance Alliance, Inc complaints

Read Complaints File Complaint View Full Report

11399 16th Court North Suite 100
Saint Petersburg, FL 33716 | Get Directions

(866) 531-6369

http://www.hpawindows.com

Monday-Friday:
9:00 AM-5:00 PM

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$65,130.00

Total Amount Settled:
$100.00

Complaint Experience

89%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

9 complaints against Home Performance Alliance, Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

9 complaints against Home Performance Alliance, Inc

Sort by

6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

Purchased 12 windows which they installed in September, 2018. Notified them of a defect in one pane in March, 2023. They asked for evidence which we supplied and they said a replacement would be ordered. Heard nothing from them for several months and at that point we started calling them every week or so. They rarely answer the calls but when they do each person has said that the item is on order and to remain patient. Those persons were Josh, Elizabeth, Troy, Richard and Peter Vetere. The waranty is clear and they have never disputed our claim. Resolution Sought Replace the defective windowpane.

11/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

Purchase 6 windows and 2 doors on 1/24/2019.I have called and left messages 8 to 10 times. I need 2 screens replaced and the front door latch will not open. This is a fire hazard if I can't get out. Please text or call me back. Resolution Sought 2 new screens and the front door latch replaced.

Company Response

11/3/2023

Company emailed: He has rust inside of his door hardware. Jaime lubricated the mechanism to make it operable. It works now. // Screens are new to his last complaint. I will call today and provide him with the flex screen link. He will probably ask us to do it on his behalf I think we should attempt to do this for them but at a charge because it is a time-consuming process the screens must be registered in the allotted time after install. If not, they are not warrantied and end up paying. I have only done it once before, but the good news is they get delivered directly to the H/O

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile