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Home Renewal Pros complaints

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10049 Fullbright Avenue
Chatsworth, CA 91311 | Get Directions

(310) 844-7747

http://www.homerenewalpro.com

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Total Amount in Dispute:
$3,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Renewal Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Renewal Pros

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6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,100.00 Amount Settled: $0.00

Customer Complaint

5/16/2022

I paid Arman ( contractor I hired)3100 for an interior paint service for the amount of 3100. After the job was completed I noticed the very next day that my to cabinet molding was broken where he painted. I also noticed white paint seeping through the grey paint job he completed. I do not believe he coated my walls properly like we agreed on or used cheap paint when we agreed on Behr. I was not in the home at the time he painted it because I hadn't moved in yet. He also did not tape the base boards or perimeters of my walls off properly because the lining is not strategic and the white and grey paint are touching . When brought things to his attention he threatened to leave the job before completing it after I paid him more than half for the job before he finished . I am not sure if he is really licensed contractor which he told me he was when I hired Hi. Through Angi. He also denied me access to my initial contract after he finished the job and took his business card from my home. I believe I was frauded and Jipped( number he provided me with - 310- 844-7747. Resolution Sought Receive a refund or have the company fix the issues.

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