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Home Repairs For Less complaints

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16731 West McKenzie Avenue
Lockport , IL 60441 | Get Directions

(779) 703-9529

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Total Amount in Dispute:
$537.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Repairs For Less closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Repairs For Less

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8/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $537.00 Amount Settled: $0.00

Customer Complaint

8/3/2021

Danny white and Joe Hisel at 16731 w. McKenzie ave. Lockport Illinois Business number 779-703-1139 and 779-703-9529 cell number 815-557-5514 email address homerepairsforless@gmail.com they came out and gave me an estimate and a deck coming off of my sliding doors I gave them a total of $537 in advance to get materials and start the project they never did anything took my money and disappeared Resolution Sought I would like my $537 back for services unrendered

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