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Home Suite Home complaints

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2801 East Colonial Drive
Orlando, FL 32803 | Get Directions

(407) 896-1101

https://homesuitehome.com/

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Total Amount in Dispute:
$48,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Home Suite Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Home Suite Home

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10/15/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $48,000.00 Amount Settled: $0.00

Customer Complaint

9/20/2023

We were tormented in this motel for a week. some one blessed us for our 10year anniversary and this motel put us in the very back of this place to make our stay unbearable. verbal threats by our window and people that were upstairs I believe this motel allowed to monitor us in room 617.they knew every time I came or my husband came out side this place is filled with unhealthy rusted items we felt like we were being burned with a electrical equipment in this room. every time at night a couple of cars in the back would have there high beams on pointing right at our door at the corner to stalk us and even now I'm getting this immense pain In My head as if they got faulty wiring in this building. It is dangerous to stay here. they have night security so I know the motel is responsible because I went to the office and the 2 woman there asked would you like to leave if your not satisfied with the room, rude to my husband and rude to me. Resolution Sought I have respiratory problems and I would like this hotel condemned for monitoring people .there are children here and compensate me and my husband for the underneath burn injuries that occurred in the room while we were there.

Company Response

10/3/2023

Company states: This guest's room was paid for at check-in by a gentleman named Mr. Sisk. She and her husband were provided with room 617, which is a first-floor room near the back of our hotel. The parking lot is beside the room, so as other guests approach or leave their parking places, it is possible light might shine toward the window of the room in dark hours. All rooms have tinted windows and curtains. This room has been used weekly by other guests with no complaint about the headlights of other guests as they come and go, or any of the other issues addressed in her complaint. The guest and her husband were offered a room change. They were also offered a full refund to Mr. Sisk's payment type if they preferred to leave the property; both suggestions were refused in rude manner. At no time was an electrical issue mentioned, and none has been reported by housekeeping or any other guest occupying the room. Our hotel does not offer rooms to families or people with children; it is an adult-only property. When checking out, the guest indicated she would return and we suggested, if she did, we would accommodate her in another area in hopes of relieving her concern about the headlights, which is certainly beyond our control other than the tinted windows and curtains which are present in every room.

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