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Home Sweet Home Construction, LLC complaints

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4680 Dayton Liberty Road
Dayton, OH 45417 | Get Directions

(570) 777-0861

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home Sweet Home Construction, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home Sweet Home Construction, LLC

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

Hired this company to replace a roof gutters and 4 bay windows on November 6. They said it would take no more than a week to complete. They left the job and never came back. It's been over 3 weeks since i heard from them, my gutters are incomplete without holes or downspouts for the water to drain. The roof is missing pieces and still incomplete. And they installed slider windows instead of up-and-down windows. So we're supposed to be waiting on new windows and they just never returned. Gave them half of the money up front. I even purchased the gutters in a verbal agreement that they would subtract those gutters from the remaining balance. They initially install windows upside down, not leveled and crooked. Then ordered or purchased the wrong windows and install them. And once I brought it to their attention that they were the wrong windows they blamed it on the company they ordered from not their window installer.. They promise to order new windows. They stopped taking my calls and I only was able to reach them after I called from a different number. He promised that he would be there that day with new windows and will complete the rest of the work. He Never showed up, stop answering calls. Resolution Sought My desired outcome would be for them to complete the work that they started and agreed to do, especially the roof and gutters. Because of rain and snow that is probably damaging the roof that he left incomplete and the gutters just pool over the sides because they never drilled the holes for the downspouts. Also Because I can't get anyone to go behind them I need them to finish what they started And do it correctly be professional!

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