Home Warranty Services complaints

My wife and I decided we did not want to continue this service the day after I signed up. I called Home Warranty Services and asked to speak with someone about canceling. I was told someone would call me within 30 minutes to discuss the cancelation. I have called several times and always get the same results. The customer service rep I have talked with (Monica) always states, "I understand your frustration", and someone will get back with you in 30 minutes or someone will get back to you before the end of the business day. I have not heard from nor talked to anyone about canceling the contract. Another thing is that my wife never talked with anyone about signing up for 0the services, I initiated it. I have also received phone calls from someone in Washington, OK, 405-288-5386. asking to speak with my wife, they refuse to talk with me because "the account is in her name ." I told them to call my wife at her phone number , when I attempted to give them her number I was told they had it. They never attempted to call her. My wife also went on line and filled out the cancelation form according to their instructions. She has not received anything acknowledging her submission. Resolution Sought I would appreciate it if they would return my 100.00 deposit and cancel this contract.

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I enrolled with this home warranty company on Sept. 28,2022. My enrollment did not become effective until October 28,2022. I was informed that the total purchase price for my membership was $5,256.07. The coverage package was for a period of 36 months. Starting on October 28, 2022, I was expected to pay $275. 62 each month for the first 18 months of my contract. The next 18 months were supposed to be "payment-free." I understood that I was paying the monthly fee, which entitled me to service to my home appliances and/or home systems (i.e., electrical, heating, plumbing, etc.). As a customer, I would only have to pay a $75.00 fee for a technician to come to my home for each service call, or actual cost of service, whichever is less, paid to the authorized service professional at the time of service, WHETHER OR NOT THE FAILURE IS DETERMINED COVERED BY THIS AGREEMENT. On Friday, Feb. 10,2023, I placed a call for service to my heating system, my radiators were not functioning. The Service representative I spoke to, Mr. Skipp Phillippi, stated that my coverage did not cover radiators, therefore, he would not send a technician to my home at all. I said I did not know exactly what was wrong with my heating system, but was merely mentioning the radiators were not working. I am not a technician. It is not for me to know what I'm paying for a technician to investigate! He said he would put me on hold to speak to his supervisor about the issue. He hung up on me. Resolution Sought I want HOME WARRANTY SERVICES to cancel my contract, and to refund the monthly payments for their services they have been deducting from my bank account, which so far amount to approximately $1,400.00.

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