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Home2Suites complaints

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2375 Boston Providence Highway
Walpole, MA 02081 | Get Directions

(508) 668-8500

http://www.hilton.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home2Suites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home2Suites

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6/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

I am currently disputing a transaction with my bank with home2suites. My bank gave me a temporary credit months ago that I currently still have because the hotel was NO help and I couldn't get ahold of the manager I just kept getting messages that they wont reverse it . However, in the past week the bank has said they may reverse it because home2suits appealed it. I got sick and there was evidence of bodily fluid which I never denied. I sent evidence of doctors note to the bank that are still under review however I am getting a Huge miscommunication on my claim. The phone system is saying my claim Is closed but online it says they are reevaluating the additional information I sent in (doctors notes) I really don't want to bring this hotel to court but I'm ready to put them out of business. They didn't care that I have a documented medical condition and $500 is a hideous amount of money for this. The only recent contact I have had with you hotel is calling cooperate many times last week which they can only rely on the hotels decision I was extremely frustrated because cooperate is supposed to protect the customer from any wrong decision made by lower management. I also contacted the Facebook page who has reached out to the hotel who is claiming that they aren't amending the decision. I would like to Settle with the hotel and need my money back or some other ideal solution. This hotel has terrible customer service and I will not let them get away with this. Resolution Sought A refund or anything amounting to a refund at this point. (Points in over $500 for a few nights at a Hilton.)

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