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Homeaglow, Inc. complaints

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500 Westover Drive #18426
Sanford, NC 27330 | Get Directions

(650) 630-6509

http://www.homeaglow.com

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Total Amount in Dispute:
$4,709.00

Total Amount Settled:
$0.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

24 complaints against Homeaglow, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
5	Unanswered

24 complaints against Homeaglow, Inc.

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4/16/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

3/18/2026

They came to do cleaning, and did not do a good job, they ended up overcharged me- and the cleaning lady took $85 from an area I told them not to enter or clean. Resolution Sought A reimbursement of the overcharge and return of the money taken.

Company Response

3/31/2026

Dear June This is our response to your complaint submitted on March 18, 2026, under complaint ID 99042569. We're sorry to hear that this was your experience with your recent cleaning appointment. We take concerns like this seriously. To address this, we previously reached out via email on March 16, 2026, and followed up on March 21, 2026. Regarding the breakdown of your recent cleaning appointment's invoice, please note that your ForeverClean membership was already canceled as of February 11, 2026. As such, standard cleaning rates applied to the March 16 cleaning appointment. Based on our review and the information available, we are unable to approve your request at this time. If you have any additional information you would like us to consider, please feel free to share it with us. - Cyrstal, Homeaglow Trust & Safety Team

Customer Rebuttal

4/16/2026

I am legally blind and asked them to not move things, turns out the money was moved and placed under a basket, she did not steal from me. This matter is resolved.

12/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $49.00 Amount Settled: $0.00

Customer Complaint

11/7/2025

My youngest daughter signed up for a maid service and they requested she put a credit card on file. She asked if I could add my card. I did and now they keep charging my card. She contacted them when she lived in Austin,TX and used their service one time. She paid for that one time and now they are claiming she signed a death contract for a year. She got evicted from her apartment and moved back home in Chicago and she no longer needs their services yet they keep trying to charge her and charge my credit card. It keeps declining but instead of them canceling the service they keep trying to charge our cards. My daughter has contacted them and they said to cancel she needs to pay. My credit card is with Capital One and they told me even though I changed cards it's a recurring charge. They will only investigate if my card gets charged. Please let us know how we can resolve this dilemma. Resolution Sought We would like the business to cancel her account.

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