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HomeExchange Offices complaints

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625 Mass Avenue
Cambridge, MA 02139 | Get Directions

http://www.homeexchange.com

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Total Amount in Dispute:
$706.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HomeExchange Offices closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HomeExchange Offices

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9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $705.83 Amount Settled: $0.00

Customer Complaint

8/25/2022

We've been part of the HomeExchange community for almost a decade with over 85 successful exchanges. This last New Year's they sent us a request to open our home to a Dutch family for two weeks. Since we already had a one-week exchange set up in Toronto we agreed. Our Toronto exchange canceled at the last minute and home exchange said they would reimburse us up to $120 a night for a hotel. So instead of canceling on the Dutch people we decided to go ahead and do that. Now it's been eight months later and they are still not paying. I'm more than happy to send you a copy of the email chains so you can see it has all the evidence in it. Resolution Sought To Be reimbursed for our expenses that they promised to do.

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