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HomeFi complaints

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19 Spear Road, Suite 302
Ramsey, NJ 07446 | Get Directions

https://homefi.info/

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Total Amount in Dispute:
$439.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against HomeFi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against HomeFi

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2/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

2/2/2023

They are a company you do not want to deal with. I have returned the router for Internet because it didn't work very good and could not get support to respond. They have a "chat" link on their website but it doesn't work when you click it. I returned the router to the address listed on the return and stated that I no longer wanted their service (because I could not get any response). They are still charging my account and Capital One will not reimburse me the amount because HomeFi still states I'm getting a service. Very frustrating and do not trust this company!!!!!!!!!!!!!!!!!!!!! Resolution Sought Just to be reimbursed for a service not receiving and return of merchandise.

9/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $88.81 Amount Settled: $0.00

Customer Complaint

8/11/2022

The tracking number for this return shows they received their product back two weeks ago but they still have not issued my refund. I emailed them (as that's the only customer service available) and they responded 6 days later, telling me to be patient because their product has to be checked out. (Their product didn't work...so therefore, it was unusable and sat in the box it came in) Mind you, this is an ongoing/unresolved issue since June 6th and its now August 10th. I have sent over 37 emails and all they seem to be able to do, is tell me to be patient. I need my refund. Resolution Sought Refund the $88.81 to my account

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