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HomeGuard HomeWarranty, Inc. complaints

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510 Madera Avenue
San Jose, CA 95112-2918 | Get Directions

(866) 993-2302

http://www.hghw.com

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Total Amount in Dispute:
$5,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against HomeGuard HomeWarranty, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against HomeGuard HomeWarranty, Inc.

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2/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,200.00 Amount Settled: $0.00

Customer Complaint

1/12/2022

This company wont respond to my complaint about repairing or replacing furnace after 2 months of complaining. They haven't honored the contract Resolution Sought Fix or replace furnace

6/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2021

Immediate response requested. This letter is to inform you that the properties home warranty at my address secured by Allied Bank Corporation may be expiring or have already expired. Our records indicate that you have not contacted us to get your home warranty up to date. Please call immediately 1-800-870-3887. Please respond to this letter by 5 21-21. We reserve the right to revoke your eligibility for service coverage after 5 days. Please call immediately as this will be our final attempt to notify you. Resolution Sought This letter is very misleading State's Final Notice also is attempting to collect money. I do have a home service warranty with another company that is legitimate. I have never ever received such a degrading and misleading letter in my entire life

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