Complaints for Homeowner's Relief Center in Orange, CA

1748 West Katella Avenue, #204
Orange, CA 92867 | Get Directions

(877) 738-8770

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and inability to obtain refunds. Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Other complainants allege the company repeatedly gave them false or inaccurate information concerning the status of their modifications or that the company fails to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings. A few customers allege they contacted the lenders directly and were able to get the modification themselves. ~~The company generally responds to complaints by stating they received a loan modification or a loan modification was offered. The company also responds by providing a refunds less their processing fees or providing cancellation. The company also states they are working with the clients to obtain satisfaction or modification.

Complaint Closing Statistics

0 complaints against Homeowner's Relief Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Homeowner's Relief Center complaints