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HomePlus Finance Corporation complaints

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600 Lairport Street
El Segundo, CA 90245 | Get Directions

(800) 426-8862

http://www.homeplusfinance.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against HomePlus Finance Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against HomePlus Finance Corporation

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7/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/18/2024

This company has a lien on my house I wasn't aware of. I had a roof put on my house this the financial company my payments are going to I've tried to get someone on the phone to pay the balance of the loan and have the lien removed from my title. I'm buy a new house and would like to sell my current home but all I keep getting is a recording. I'm not sure why they put a lien on the house I've always paid more than the min payment and it comes right out my checking account every month never late or missed a payment. Resolution Sought Reach out and see I can get this matter resolved. I just want to pay it off and have them remove the lien on my property

Company Response

7/15/2024

Per customer, They reached out to me and the account has been settled. Thank for your assistance.

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