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HomeRiver Group complaints

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504 Tower Drive, Suite B
Oklahoma City, OK 73160 | Get Directions

(405) 429-7807

http://www.homeriver.com/oklah...

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Total Amount in Dispute:
$1,540.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HomeRiver Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HomeRiver Group

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,540.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

This company double dipped my rent for March for the amount of 1540. I've made several calls to them this week starting Monday to get a refund but they keep telling me they've sent it to the proper department but we still haven't gotten to a resolution. Resolution Sought My desire is to get a refund for the 1540 they pulled out of my account. I have other bills I need to pay and they're going to be late if Homeriver group sits on my money any longer.

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