Find a reputable business?

Complaints and Resolutions

Homes By Josh Doyle complaints

Read Complaints File Complaint View Full Report

10075 Waterville Street
Whitehouse, OH 43571 | Get Directions

(419) 705-1091

http://www.homesbyjoshdoyle.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Homes By Josh Doyle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Homes By Josh Doyle

Sort by

4/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

We completed our home build in December 2020 and our deadline to turn in our 1 year warranty list was December 22, 2021 which we turn in in advance. We had multiple problems during the build and during the warranty period that were ignored until January 2024, which they finally completed most of the warranty work and then they stopped returning my calls and emails and work has NOT been completed. Resolution Sought Complete the work and compensate us for our 3 year inconvenience of us constantly calling, texting and emailing to get our brand new house to look the way we paid for it to look.

Company Response

3/22/2024

This review is rather inaccurate in accounting the details of HbJD's fulfillment of its obligations. It is true that it took longer than expected to complete their warranty. Like most companies during the time of Covid compounded with employee turn over we fell behind completing several warranties and the Bazzy's were one of those homes. With that said, we did persevere and complete every item they had listed on their 1 year fit and finish warranty. Even though it was well beyond one year we never forgot about them, reached out, and fulfilled our promise. Posted is the image of Mr. Bazzy initialing and signing off every single one of those items. How can the Bazzy's say that we did not fulfill our obligation if they signed off on every item? Clearly we fulfilled the HBA one year warranty and they accepted the solutions to those issues. While completing those items was challenging working with Mr. Bazzy was the biggest hurdle. In particular the Bazzy's routinely berated our employees, used profusive profane language at them, and at one point threatened to physically harm one of our employees. We visited their home over a dozen times during the process, sent multiple employees to their home to complete the warranty items, and endured consistent harassment from Mr. Bazzy while we worked. The Bazzy's have a beautiful home and plenty of extra paint that was left for them to touch up the professional drywall patch to their plumbing. We hope they are able to burry the hatchet with us for their own sake so they can enjoy the home they live in.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile