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HomeServe USA Corp. complaints

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601 Merritt 7 6th Floor
Norwalk, CT 06851 | Get Directions

(855) 336-2465

http://www.homeserveusa.com

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Total Amount in Dispute:
$1,005.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

11 complaints against HomeServe USA Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

11 complaints against HomeServe USA Corp.

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4/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

My Complaint is in regards to first not getting the repair done on my scheduled appointment the repair company lied about coming to my home when I have cameras outside. I did a complaint than HomeServe someone name Jill T. Her last name starts with a T sounds like Trunt. Her phone number is 423-680-5255. She called playing phone tag when I sent an email with time and date and left her a Voicemail of how she could reach me. She also kept hanging up the phone when I was leaving a Voicemail. She refused to call during the times she could reach me or leave a message how I could reach her. Nobody has called me about my washing machine repair, replacement or denial. Jill intentionally ignores me. Resolution Sought Call discuss about Washing Machine repair, replacement or denial.

Company Response

4/5/2024

We are in receipt of the complaint filed by Ms. Smalls and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved. In response to this complaint, a member of HomeServe's Office of the President ("OTP") conducted a detailed investigation of the issue and as a result, called Ms. Smalls on March 27, 2024, and informed her that although the cost of repairing her washing machine is not covered, HomeServe would provide her with a monetary goodwill gesture in light of her customer experience. Ms. Smalls accepted this outcome. We trust this response satisfactorily resolves Ms. Smalls' concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome Ms. Smalls to reach out to us with any further concerns.

Customer Rebuttal

4/8/2024

Yes we talked about the issues everything is good

2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

I have a policy covering my exterior water service lines plus but they re denying me coverage for water line damage Resolution Sought Replace and repair damaged line

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