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Homestead Air Duct Cleaning complaints

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4837 North Main Street
Acworth, GA 30101 | Get Directions

(770) 746-7560

https://website-38708268439774...

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Total Amount in Dispute:
$375.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Homestead Air Duct Cleaning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Homestead Air Duct Cleaning

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9/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $375.00 Amount Settled: $0.00

Customer Complaint

8/24/2021

On 7/26/21, Homestead Air Duct Cleaning came to clean our ducts. The tech told us that the ducts needed to be cleaned and that the coils were wet and moldy and needed sanitized, which we agreed to. He recommended electrostatic filters, which we also agreed to. He told us he would give us a quote, but I had checked the internet for pricing and the ranges were such I couldn't come up with one. We were going to have it done, so we agreed. When one electrostatic filter came in the mail, it was just like the regular ones, a little studier and material that could be cleaned with a hose. It was nothing like the one our heating tech put on our furnace in Lilburn. When I checked the internet, I found I could buy it at Lowes for $51.27, not the $239 I paid him. When the second filter came in the mail on 8/17/21, I called to let him know and he came on 8/21 and put it in. When I asked him what he had to pay for the filters, he said he did not know. What I do know is I paid $$478 for 2 filters I could have bought at Lowes for $103. Because of this, I now am questioning the rest of the charges.. $1098 for the mold treatment; $498 for the air duct cleaning; as well as the $478 for two filters. I am 83 and my husband is 86 with advanced Parkinsons. I hope our age did not play a part in how much we were charged. Resolution Sought If the other charges were inflated, I would like a refund on them as well as the $375 we overpaid for the filters.

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