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Hometown Garage Door Services complaints

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1443 South Main Street
Waterbury, CT 06706 | Get Directions

(203) 317-7960

http://www.hometowngarageservi...

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hometown Garage Door Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hometown Garage Door Services

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2/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

I ordered a garage door from HomeTown Garage Door in September 1, 2021 . I paid in full 1100.00. I ordered a cream color, in which I was told would take a little longer. It been 5 months and still no garage door and no response. Resolution Sought I paid 1100 for a new garage door in September 3021 and has yet to received my garage door. I left messages over the months and nothing. I call multiple times only to leave a voice mail.

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