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Hometown Service Center complaints

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6377 Waters Road
Red Creek, NY 13143 | Get Directions

(315) 626-5045

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Total Amount in Dispute:
$735.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hometown Service Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hometown Service Center

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12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $735.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

We made an agreement with the service center to do partial payment in order to get our vehicle back it was agreed upon and then my husband was unavailable that day that was planned and had to be to work in order to provide the money. Now the next week they are telling us they will not allow us to have our vehicle unless the full amount is paid. We have been waiting for our vehicle since the beginning of september. We previously had been to then for car servicing and our car stopped driving down the road due to one of their mess ups we returned to them only to finish off our car warranty becuase they were the only ones nearby that accepted it now its apparently another story and the owner along with the manager are giving us issues on getting it back because they want the full amount before we can take our vehicle. Money is tight we have a daughter and just bought a home and got Married we cant afford to spend the total right away we live paycheck to paycheck which is why we made. a payment agreement. Now the manager of the office is being rude and telling us we cannot take our vehicle with the agree amount as before. Resolution Sought Allow us to make two payments on the money owed. We cant do the full amount up front but we cna manage if the cost is split into two payments versus the total amount right away that we dont have and wont for weeks we have other Bill's too and are not physically able to give out the total amount in a single week.

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