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Honda East Toledo complaints

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1230 Conant Street
Toledo, OH 43537 | Get Directions

(419) 891-1230

http://www.hondaeasttoledo.com

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Total Amount in Dispute:
$166.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Honda East Toledo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Honda East Toledo

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4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $166.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

I return a part back to them because it was the wrong one they are refusing to give me my money back,their restocking fee is 20 and the are charging me 100 also the customer service person is accusing me of a fraudulent return just because the box has no label part number He stated that I tore it up so there is no way for them to identify the part that I sent back so if that is the case how does he knows is the wrong part? How does he knows I tore it up the box came pretty beat up when I got it. Resolution Sought My 166 dollars back

Company Response

4/10/2024

Company states: The customer purchased an OEM Honda steering shaft, part number: 53310-HPS-600, from our Amazon Store on February 27th, 2024. We shipped the part to them the next day and it was delivered on march 1st. The packaging for the part has a red Honda sticker label with the part number. Without that sticker we would not know what part to take from our stock and ship out to the buyers and if the label was not present at the time of the sale we would not send it. The customer sent back a completely different part in the packaging we sent them. The length, thickness and general build of the part sent back is visibly different from the part the customer ordered and received. Before the part was shipped back to us we asked the customer what the part number was on the original packaging, but we did not get any reply. Upon the return of the different/wrong part, we noticed that the Honda label had been torn off of the packaging. The original packaging is in good condition other than the part number label being removed. We ship thousands of orders a year and we have not had a mail carrier tear off any stickers or labels on any of our other shipments. We informed the buyer that we would not be able to issue a refund for the order because the wrong part was sent back to us in place of the part we sent and the manufacturers label with the par number was torn off. We have supplied Amazon with photos of the wrong part being returned to us, what the correct part looks like in comparison to the part returned and the damage to the original packaging label. If the item being returned is materially different, Amazon allows the sellers to issue a 100% restocking fee for the order. We have complied with all of Amazon's return and refund policies for the order being returned with the wrong part.

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