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Honda Factory Parts complaints

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325 NJ 73, Suite B
Marlton, NJ 08053 | Get Directions

(856) 702-6188

http://www.hondafactoryparts.c...

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Total Amount in Dispute:
$738.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Honda Factory Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Honda Factory Parts

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11/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $738.37 Amount Settled: $0.00

Customer Complaint

10/20/2021

Am filing a complaint about company name Honda Factory Parts.Com Marlton NJ 08053 32573, Suite B order # 17436 the parts 81167-TS8-305 Honda Civic cord kit seat weight sensor & opds, year 2013. I order this part on 06/07/21. And the website stated that it was in-stock. I didn't receive my order on till August 24th, up on. Bringing the part. to my technician comes to find out its the wrong part they send me..I immediately contacted Honda part by email when found out its the incorrect parts. They send me they email me an indicated they going to. Refunded me back my money for the incorrect parts. They send. Me. I email Honda Factory parts.com over 20 times no response called so many time no response this is not how you treat customers there are bad for business..never will I ever buy from these people again..I still have the part don't know what to do with it because I can't use it for my car.. Resolution Sought I would like the company to honor the refund as they stated in the email .

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