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Honest-1 Auto Care complaints

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13840 SE McLoughlin Blvd
Milwaukie, OR 97222-7162 | Get Directions

(503) 659-2689

http://www.honest1milwaukie.co...

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Honest-1 Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Honest-1 Auto Care

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1/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

12/29/2022

Almost 2 weeks ago I took my jeep into the honest 1 on McLoughlin because of a miss fire and it had just over heated for the first time the night before. They said they would need to run diagnostics to locate the problems. I said okay. 2 days later I finely got tired of waiting and called them They said it needed spark plugs and a radiator cap I said okay. Later that day I went and picked up my truck it cost me $650 for under $30 in parts. It was what ever so I paid it and did not even make it the 6 miles home and the check engine light was back on and it was over heating again. The shop had already closed for the weekend. Monday I called and they said they would not have time for me to bring it back in till Tue. So, I take it back another 2 days later they call and say it's ready it just needed to be burped. So I go get it and again I don't make it home before the check engine light comes on and it over heats. I open the hood and see they had left a hose clamp on my radiator hose stopping all liquid from circling my engine. So I take it back in the next day and told them it still was not fixed and asked them about the hose clamp they said so shit that was from testing and should have been taken off before being driven. That was last Friday now today Tue I still don't have any answers other than they are going to look at it tomorrow but they think it blew the radiator which they had supposedly already checked and it was fine but now it's going going to cost me another. Resolution Sought I want my money back and they should have to fix what their neglect caused by forgetting to remove that hose clamp. I have been without a vehicle for almost 3 weeks now because of their incomplete service

Company Response

1/11/2023

These are the events that led to this issue, We have been more than fair in trying to resolve the complainant's issues, the last visit we had replaced the radiator at no cost, 800+ also the prev diagnosis fee of 150.00 . I attempted multiple times to follow up with her to ensure that the issue is fix and she has not returned my calls, We have a 3 year or 36k warranty so if there is any issues still it is fully covered. There will be no refund, We have 6 other locations that will also cover this issue if there still is one under warranty.

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