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Honest-1 Auto Care complaints

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1690 NE Division Street
Gresham, OR 97030 | Get Directions

(503) 766-4802

http://www.honest1gresham.com

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Total Amount in Dispute:
$855.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Honest-1 Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Honest-1 Auto Care

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8/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $855.00 Amount Settled: $0.00

Customer Complaint

7/27/2021

We brought a 2006 Mini to have a Harmonic balancer repaired. On the 1st of July 2021 they claimed it was fixed. Well it made it 4.1 miles home had same issue and more. The car would not start they failed to put any fluids back in car do the steering pump blew no water etc. So we had AAA tow it again. Well we picked it up this past Friday and today same issues just barley made it home we now have gone 23 miles kicker is he says now wants almost 1k more claims it is tensioner. Will not honer the 36k warranty do I am a disabled vet 70 years old and the Manager Marty is the one saying this so They are trying to take advantage of me and get more money. I don't feel like throwing money down the drain this place is doing bad work. I should have read the reviews whichostly same type of complaints but AAA had them as a company they do work with. I need help please. I am on SSI and VA I lost my home due to fire and been living at Extended Stays America in Gresham please help Resolution Sought What my money back home to pay for all the toes or get the car fixed to where it lasts for than a few hour or s day

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