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Honest Auto Service, Inc. complaints

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6117 OH-14
Ravenna, OH 44266 | Get Directions

(330) 839-7504

http://www.honestautoravenna.c...

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Honest Auto Service, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Honest Auto Service, Inc.

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10/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

8/27/2021

I paid Honest auto to replace my exhaust back in January 2021. I called him because my exhaust was rattling after I got it back. I took it back to him once he said he fixed it but that was not the case. I called him repeatedly and he kept trying to tell me that I had a bad motor mount, I misplaced it so I went and had the motor mounts replaced. when they inspected the exhaust they took a video of it shaking up and down and said it was not installed correctly. Three different shops told me that it was not installed right. I've had to sink another $500 into it. Resolution Sought Refund my money.

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