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HoneyCar complaints

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190 Commonwealth Court
Winchester, VA 22602 | Get Directions

(833) 953-3691

http://www.myhoneycar.com

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HoneyCar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HoneyCar

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11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

I brought a car from this company and no warranty was offered. They decided to put tire and wheel and gap warranty on it without even asking me and I might be a female but I know to put a service warranty on it for the transmission and motor coverage. The transmission is gone our if and they don't want to do anything about. I have had this same vehicle in the company shop 3 times for different things wrong with it. I have only but 1300 miles on it and I live about 80 miles from home round trip. Resolution Sought I want another vehicle or them to fix this one the right way.

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