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Hooks and Hangers complaints

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6245 Crain Highway
La Plata, MD 20646 | Get Directions

(301) 934-6184

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hooks and Hangers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hooks and Hangers

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4/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2026

I shop in there thrift store every Saturday with my disabled child and my husband and I am harassed and singled out every Saturn i am there shopping my disabled daughter, brings her service dog with her and the assistant manager, Jen send dogs are not allowed. I explained to her it's a service dog and the state. and the state says you can't refuse a service dog, and I explained that to her.about that and I told her that the business can be shut down for misconduct Resolution Sought Shut down I understand that my daughter is disabled and she has a service dog and my dog can come in there with her at any given time and stop harassing me and single me out

4/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2026

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