Complaints for HOP, LLC in Baltimore, MD - 19407

1001 Fleet Street 9th floor
Baltimore, MD 21202 | Get Directions

(800) 222-3334

http://www.hookedonphonics.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized charges to credit or debit cards, and difficulty obtaining credits or refunds. Some customers complain that the price of the program was misrepresented, or that incentive items promised as free gifts are never delivered. Many claim the company debits their bank accounts after cancelling and returning products. The company responds to most complaints by issuing credits or refunds, sending gift items, or by making other monetary adjustments.

Complaint Closing Statistics

0 complaints against HOP, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

HOP, LLC complaints