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Horizon Services complaints

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2607 North Rolling Road
Baltimore , MD 21244 | Get Directions

(410) 697-5034

https://www.horizonservices.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Horizon Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Horizon Services

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I had a service call on 1/15/24. The tech sold me Phenomenal Air. After he installed it he told me it would clean the air in my home and I wouldn't see anymore dust on my furniture. It wasn't working because I still had to dust my furniture. I made a service call on 2/27/24. This tech told me I had to leave the blower on all the time and it would take several months before I would see a different. I told him that's not what the first tech told me so why should I believe uou. I asked him to remove it, I felt like I was being lied to. The tech said he couldn't but would make a note. He also said I could call his service manager, Carl Robinson. When I called he was gone for the day. The only calls I keep receiving are to make a payment I stopped answering unknown numbers. Resolution Sought I would like this unit removed from my house. No money owed.

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