Find a reputable business?

Complaints and Resolutions

Hornbeck Chevrolet complaints

Read Complaints File Complaint View Full Report

400 Main Street
Forest City, PA 18421 | Get Directions

(877) 893-9447

http://hornbeckchevrolet.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hornbeck Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hornbeck Chevrolet

Sort by

10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/14/2023

I traveled to Hornbeck Chevrolet on March 6th 2023 to potentially purchase a new vehicle. I chose a 2020 Nissan Murano. We sat down with a sales member and filled out all the necessary paperwork that was needed for approval. After about 1 hr we were informed that I had a lender. I filled out the agreement and was told that my payment booklet would arrive in the mail. My first payment would be 45 days from that day. 1 week before scheduled payment date I reached out to Hornbeck Chevrolet to inquire if they had any knowledge on why I had not received my payment book as. I was informed that someone would reach back out to me. 3 days went by and I once again reached out to Hornbeck Chevrolet to ask if they knew where my payment book was so that I would not be late on my payment. I was then informed by the manager that the finance department manager and sales member had mishandled my contract with the lender and the lender was no longer able to offer me a deal. I was then promised that it was "no big deal," and the manager would find me a new lender. I was told he would be in touch within a week to let me know who my new lender would be and when I would have to go back to fill out new agreement. I never received a response. I reached out to Hornbeck Chevrolet once a week every week until I finally was able to speak with someone in May. I was told he had a new agreement for me and would call me back in 3 days. Never called back. I called again several times and left numerous me Resolution Sought I was told he had a new agreement for me and would call me back in 3 days. Never called back

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile