Host Inn complaints

The Group Sales rep at your Host Inn property faled to do her job, never contacted me regarding my group reservation, failed to contact me for 3 weeks, so the GM stepped in to assist me. Months later, I received an email stating my reservation was cancelled. The General Manger at the hotel found out the same time I found out that my reservation was cancelled. Now the GM has completely ignored my calls. I have had an absolutely horrendous experience with one of there hotels group sales managers and general managers. I have never experienced such levels of unprofessionalism and blatant disrespect in any other hotel ever. I have tried to contact the Joshi Hotel Group ownership to speak with them about this, but the Joshi Hotel Group has not returned my calls. Resolution Sought Given how extreme of an issue this has become, I would like Joshi hotels ownership to call me directly so I can be given a fair opportunity to share my concerns

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Thanks for the response. In fact, I actually like the reply as they gently pushed there points across while also acknowledging my concerns and feeling's as well. I did however notice that there's no name listed at the bottom of the response. Whoever wrote this made a point of stating that whenever they visit the hotel in person, they will speak with the staff to better address this and ensure situations like this don't happen again. Honestly, that's really all they can do at this point. Something happened. It could have and quite honestly should have been handled better. But now it's just about learning from it and trying to avoid making similar mistakes in the future. That's really all any of us can ask for. Like I said, I actually like the response as it gently pushed there point across while also acknowledging my concerns and feeling's. But if your going to speak with the staff next time you're at the hotels to address it and try to avoid similar issues in the future, then my only question is who actually wrote the response? Thanks, Adam

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