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Hotel Collection complaints

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2058 NW Miami Court
Miami, FL 33127-4920 | Get Directions

(305) 650-3151

https://www.hotelcollection.co...

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Total Amount in Dispute:
$10,130.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Hotel Collection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Hotel Collection

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2/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $129.65 Amount Settled: $0.00

Customer Complaint

1/11/2025

I ordered a diffuser, a room spray and a secret gift that ended up being a 50f dollar gift card. Right before I received the items they called me and said their was a problem with my order and to call them back and I talked to this guy named Christian and he tried to sale me 6 thousand dollars worth of products. I told him I wasn't interested and he sent me yo customer service, which puts you on eternal hold. Resolution Sought Give me their address so I can return the product and get a full refund of 129..65!Please help me! I had a ruptured brain anerysum, so I have a ton of health p

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

This company seems fine, the subscription set up is pretty simple. Be aware that everything at checkout will be more expensive and you'll have to pay shipping and safe ship fees. But then, after your purchase, you'll get a call from the "VIP" department. Offering gift cards, free products and great customer service. A personal concierge to help with any questions or orders. They upscale this large diffuser package at a huge discounted price. Of course I got roped in with the "30 day 100 satisfaction guaranteed or your money back". But, you cannot get a hold of the VIP department. Especially once you've told them you're ready to cancel. The regular customer service line cannot even transfer you to the "VIP" department. Now I have this $2,000 machine, that doesn't work, just sitting here. I am so disappointed in myself for listening to the salesman. I hope someone can help! Resolution Sought I need to get out of this contract, I contacted them 2 days after receiving the machine, I know it's not for us. Well within the 30 day guarantee!

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