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Hotel Winters complaints

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12 Abbey Street
Winters, CA 95694 | Get Directions

(530) 505-9123

http://www.hotelwinters.com

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Total Amount in Dispute:
$480.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hotel Winters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hotel Winters

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6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $480.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

I was exposed to bloodborn pathogens. A towel from a former guest, or some source other than myself had blood caked on the backside of, It. It was not visible when the towel was hanging on the rack. I took a shower and when the dried blood hit my wet skin there was blood on my arm and various parts of my body. I told management, gave them the towel and they threw the towel in the laundry. I asked for a complaint form, they said they did not have one. They asked me for a statement, but would not give me a copy. The manager said that it was an e-mail from an employee to him. That i could not have it. They offered me a bottle of wine, a free entre, a one night stay. They either had no procedure in Place to deal with bio hazards or they minimized it to protect themselves. There were no other hotels in town, no shuttle to the airport, no busses and no openings at hotels in other towns eve. If I could get there. I was mortified. I called my doctor. He said that I would be OK only if I did not get the blood on a cut or some other firm of entry. I used that towel in many places. I have no way of knowing if I was exposed. My credit card company said I had to pay the bill even though I had nowhere to go. This is a very serios matter. Please let me know if the BBB can help. Resolution Sought Contact the business to resolve the issue and get my money back. Report this to agencies that have a need to know. Post the complaint so that others may see it .

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