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House of Beauty Inc complaints

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2191 Horning Road
Philadelphia, PA 19116 | Get Directions

(800) 588-0266

http://www.houseofbeautyworld....

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Total Amount in Dispute:
$349.00

Total Amount Settled:
$56.00

Complaint Experience

29%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against House of Beauty Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

7 complaints against House of Beauty Inc

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7/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $54.91 Amount Settled: $0.00

Customer Complaint

6/24/2022

The Vivica Fox wig I ordered on April 30th was not the same wig I received and to small. On May 7th to June 21st i have been requesting for a returned label and they only respond back about its been received and being reviewed by their staff support staff. The phone number no one answers the phone only a recording that gives you no response. I have been very patient about the matter but it seems like they are not there for the customers. I would appreciate it so much if you could reach out to them to straightened out the matter at hand. Thank you. Have a Blessed Day. Resolution Sought I would appreciate it if I could get my refund.

6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

I ordered wigs from house of beauty 12/18/21 they have not got back in touch with me about the order I made when you call no one answer the phone this wigs was $87,92 and they not responded back to me yet today is 5/6/22 the address is House of Beauty, 2191 Hornig Rd Philadelphia PA 19116. Resolution Sought Give me back my money on my credit card and the amount is $87.92.

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