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House of Cars 4 U, LLC complaints

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1318 East Tallmadge Avenue
Akron, OH 44310 | Get Directions

(330) 439-2277

https://www.houseofcars4u.com/

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against House of Cars 4 U, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against House of Cars 4 U, LLC

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

I bought a used cars from them, I only had it for six months and have put close to $4,000 into on parts and labor. The truck recently caught fire due to the transmission. Which I had towed to the shop and had to replace the drive shift. Which a month in the vehicle the shop paid for labor to replace an expensive part that needed replace. They are selling bad vehicles. Resolution Sought Stop selling bad cars to hard working people and to pay off remaining balance.

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