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House to Home by SIPM complaints

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102 B Main Street
Barnesville , GA 30204 | Get Directions

(678) 815-5102

http://www.housetohomebysipm.c...

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Total Amount in Dispute:
$39.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against House to Home by SIPM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against House to Home by SIPM

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $38.99 Amount Settled: $0.00

Customer Complaint

4/2/2024

I placed an order with this company by phone I placed my order with the owner Heather using my bank debit card. As soon as I received my order I opened it up and iit was damaged. I immediately contacted Heather through Facebook messenger showed her the photos of the damage. She said it had to be done and shipping but there is no way it looks like something had been sat on it, and stained it with this Dark gray/ blackish color plus It had dents and scratches , I offered to return it at her expense I ask for a pre-paid return label since I received iit damaged, she he immediately said she would not pay for return shipping. That was my responsibility I told Heather I understood I would be responsible for return shipping if it was due to my fault, or I had changed my mind, she said no small company should have to pay for return shipping and I stated I didn't feel. I should be responsible to be out of pocket to ship an item that was damaged back to the company. I did file dispute with my bank they will not give me my money back without me returning the item , they said they don't have the authority to have her to send me a prepaid return label, even though they understood that I received a damaged item from her company. I also have photos of our conversation about the damage with photos but since I filed a dispute with my bank, this company has removed the conversation off of Facebook, messenger so the only record of our conversation is photo I had taken for the bank. Resolution Sought Send me a pre-paid return label so I can return the damaged item and receive a full refund of this wooden framed laundry sign.

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