Complaints for Housing Assistance Services in Westminster, CA

5455 Garden Grove Blvd., Suite 600
Westminster, CA 92683 | Get Directions

(800) 846-1948

http://www.hasus.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company fails to stop foreclosure, fails to contact their lender, and fails to return telephone calls regarding the status of their case. Other complainants are allegedly advised the company is unable to provide assistance even though they have accepted their advance payment. Some customers claim the company misrepresents their relationship with lenders and their ability to stop foreclosure proceedings.

The company responds to most complaints we've received by: advising clients of their no refund policy; by providing full or partial refunds; and denying refunds based the fact that they believed they performed according to their agreement. In some cases, the company did respond to the complaint but failed to address the complainant's allegations.

Complaint Closing Statistics

0 complaints against Housing Assistance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Housing Assistance Services complaints