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Houston County Electric Cooperative complaints

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P.O. BOX 52
Crockett, TX 75835-0052 | Get Directions

(936) 544-5641

https://houstoncountyelec.com/

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Total Amount in Dispute:
$100,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Houston County Electric Cooperative closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Houston County Electric Cooperative

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7/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

7/5/2022

Well we had a big freeze out here in Crockett , Tx. ERCOT did not ensure against loss of power and so we lost power for nearly a month. Our home took heavy damages as a result of this freeze up due to the large amounts of ice build up that our heating and cooling system would normally have handled . Afterwards as we spent a lot of money on materials we began making repairs and then one day the electric company sent out a notice stating that high winds were coming and there was danger of electric service disruptions once again. Well the power company never did one thing when there was tons of ice hanging from the lines to the side of the house. Then the high winds tore loose the power lines somehow or something . Anyway my house burned down. The fire dept. showed up and could not spray water on the house because the breaker on the power pole did not trip. The power lines were jumping around in the yard because they were live. The power company eventually arrived but the house was a total loss. I have the wires where they burned off in pieces on the ground. My insurance company payed on the property but it was barely enough to cover the costs of cleanup . Much less than the true costs that were incurred as a result of losing everything in the fire and not nearly enough to purchase building materials to rebuild our home. We lost family items such as antique chifforobes ,beds, furniture, irreplaceable family photos and memorabilia. I think we are owed an appropriate amount . Resolution Sought I want my home replaced in an equitable manner and I want them to pay the final costs for fully restoring our home that our insurance did not allow for.

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