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Houston Direct Auto complaints

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4011 Jeanetta Street
Houston, TX 77063 | Get Directions

(832) 252-1400

https://www.houstondirectauto....

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Total Amount in Dispute:
$25,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Houston Direct Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Houston Direct Auto

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11/7/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

10/21/2021

Houston Direct Auto is advertising a 2012 Ford Raptor on CarGurus with 87k miles which this truck shows around 180k miles on Carfax. We flew in from out of state under the impression that it had the miles advertised on CarGurus. We got stuck with the flight, car rental, fuel, hotel and meals expenses for this trip! Resolution Sought Stop advertising this vehicle as 87 k miles and reimburse us our travel expenses.

Company Response

10/25/2021

The carfax has an error on it. We have contacted CARFAX to fix the clerical issue. The miles on this vehicle are accurate you are able to read the mileage on the PCM and it matches with the odometer.

7/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $24,000.00 Amount Settled: $0.00

Customer Complaint

7/1/2021

Fraudulent place, this place has a lot of bad reputation, court demands , DPs , customer complains etc. , they sell cars that is in very bad and dangerous , Hazard conditions , never believe what they said , ask for documentations , Don't trust in their service department , they don't care about safe customer purchase , they only care about take advance of you and have more money in there pocket . Amin the owner is a big lying and dishonest person that you cant imagine. Resolution Sought Refund

Company Response

7/2/2021

Hello Mrs.Nipher we have asked you to come in for a test drive so we can see the issue but you yet to come in. Your welcome to come in so we can look a the car together. Please let us know when you like to come. We are here mon-sat thks

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