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Houzz, Inc. complaints

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285 Hamilton Avenue 4th Floor, Suite 280
Palo Alto, CA 94301 | Get Directions

(800) 368-4268

http://houzz.com

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Total Amount in Dispute:
$379.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Houzz, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Houzz, Inc.

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11/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $178.00 Amount Settled: $0.00

Customer Complaint

10/25/2023

We agreed to pay $180 one time for three months. We made it very clear that that was all we could afford and the lady who we spoke with several times, said no problem that this deal would be best for us. Now they are charging us $180 each month and I tried to speak to someone to cancel and explain the issue and no one will return my calls or emails. They overdrew my account by doing this because I was under the impression it was a one time payment or we never would have agreed to the services. They also did not find us a single job and told us that we would have work within the first couple weeks guaranteed. Resolution Sought Refund the $180 and cancel our membership immediately.

6/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $52.00 Amount Settled: $0.00

Customer Complaint

3/14/2023

Signed up for free trial that when you cancel within 30 days you will not be charged. I was charged and tried to get a refund but was impossible to get a hold of company. Had the option to cancel through app/fill out form and took my cards off the file. Now being told I'm being sent to collections. Looked it up and flooded with bad reviews with other people saying they are stuck in the same loop. Resolution Sought Already disputing charge with credit card company, would like the company to stop harassing me saying I will be sent to collections.

Company Response

3/15/2023

Hi, Thank you for sharing your experience with us. We are sorry to hear that you are not currently satisfied. Unfortunately, we are unable to locate your account based on the information provided. So that we may best assist, please visit us at help.houzz.com using the email address that your Houzz account is linked to. Sincerely, The Houzz Team

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