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Hover-1 complaints

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195 Raritan Center Parkway
Edison, NJ 08837 | Get Directions

http://www.hover-1.com

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Total Amount in Dispute:
$230.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Hover-1 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Hover-1

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2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $79.99 Amount Settled: $0.00

Customer Complaint

1/12/2024

My order number is 9489!! I'm highly disappointed. I got the wrong hoverboard. The one online looks different from the one got and it's not charging at all. I want a refund. I got a totally different hoverboard from the one I ordered. I wanted to know what happened to the original package box ?? Because when I open up the box it just came with 2 Styrofoam attachments. Like what happen to the display box that it normally come in like what you see on shelves at a retail store??? The hoverboard did not even come with a serial number and it came dead. The hoverboard does not work!!!! Resolution Sought To give me a full refund of the product.

7/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

6/14/2021

I ordered parts for a hover-1 "ultra' hoverboard go kart attachment in February 2021. Never received notice of shipment, or any type of status of my purchase. I contacted Hover-1's customer service department to demand a refund for never receiving my purchase overall. Instead of acknowledging my issues, hover-1's reply to me was to inform me that they didn't have the item I purchased in stock, & when it's available, I'll receive it. This wasn't the solution to my problem. Resolution Sought I'd like this business to refund my money altogether or I'll be forced to take further legal action.

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